To verify your account Hitbtc

HITBTC Risk Management team is responsible for monitoring overall trading activity and approving high volume withdrawals in accordance with AML/KYC rules. You are welcome to upgrade your account to Verified status in advance if you are willing to avoid the validation procedure in the future.

To verify your account, please contact the HitBTC Compliance dpt. at

The email should be sent from the address linked to your HitBTC profile. Make sure your email contains the following:

Personal information
Bank account information (in case you want to deposit and withdraw fiat)
Supporting documents (color copies):
Identity Document (passport/ID card/driving license)
Proof of residence
Proof of bank account ownership

1. Personal information

Please include the following:

Date of birth
Country of birth
The data should be correct and filled in English language as stated in your Identity document.

2. Address

Please provide up-to-date information about your residential (Current) address and permanent address. Keep in mind that your permanent address should be the same as your billing address used for official correspondence.

Please include the following:

Region (optional)
Postal Code
Street Address
3. Bank account information

Please include the following:

Bank name
IBAN/account number
4. Supporting documents

Make sure that your photos/scans meet the following requirements:

Documents should be valid due to the issue date
Photos/scans of both sides of documents should be uploaded
Scanned images should be in color and in high resolution (at least 200 dpi)
Allowed formats: JPG, GIF, PNG or PDF
File size should be no more than 10 MB
Photos/scans should not be older than 3 months
Documents should be issued using characters of Latin alphabet or have Latin transliteration of main fields.
Identity Document

Choose one of the following options:

National ID card (both sides) or national passport (double page)
International passport (double page)
Driving license (both sides).
Please note that we accept a driving license as proof of your identity only if it is a plastic card, and all the information in it is provided with Latin transliteration.
Proof of residence

Choose one of the following options:

Utility bill (except for mobile phone, satellite/cable TV or printed Internet bills)
Electricity bill
Bank statement
Tax return/council tax
Other documents with an exception of electronic bills/statements, online screenshots, mobile phone bills or credit card statements.
If you only have online utility bill or electricity bill, then you may provide it following such obligatory requirements:

Upload the full document (all pages) in PDF format.
Make a screenshot of the website where you make your payments. The screenshot should contain an open document which you have provided to us. On your screenshot, we must clearly see the website URL
Proof of bank account ownership

Choose one of the following options:

Bank account statement
Original letter from the bank
Screenshots and/or electronic documents are not accepted, this document should be paper-based and drafted on original bank letterhead.

It might take from 3 to 5 business days to get your account verified, if no additional information is required. However, please note that once submitted, your request is placed in a queue and is processed accordingly, which means the verification time might vary depending on the overall number of the verification requests.

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